Canvas Support
Â鶹ÊÓƵ IT Support Desk
7 AM to Midnight, Daily
321-433-7600
Canvas LMS Resources
Â鶹ÊÓƵ uses Canvas as its Learning Management System (LMS), which means all online courses and some content of campus-based courses will be in Canvas. Learn more below about the free Canvas Student Orientation course required for first-time Canvas users. Also check out information about tools for Canvas meetings in your online courses on our page about Microsoft Teams and Canvas Conferences.
Canvas Orientation Tips
First-time users can access their new Canvas accounts at least two weeks before the term begins so they can complete the required Canvas Student Orientation.
Â鶹ÊÓƵ students should and select the Canvas icon to access Canvas. Once students access Canvas, students should scroll their Dashboard to find PLT 6007 Canvas Orientation in their list of courses, and select PLT 6007 to open the orientation course. Students should read the Welcome page to begin orientation.
Upon completion of Canvas Student Orientation, students will be able to:
- Navigate with Canvas and customize settings
- Communicate effectively using the Canvas communication tools
- Post to the discussion board
- Turn in an assignment, take a quiz/assessment
- Use the grade book
- Access Â鶹ÊÓƵ student resources online
First-time Canvas users are advised to complete the orientation at least 3-5 days before the term starts. The early start is encouraged so first-time users may work sequentially through the orientation modules to become familiar with Canvas and to allow time to take the assessment. First-time Canvas users must pass the Canvas assessment at the end of the orientation with a score of 70% or higher to unlock access to course materials on the first day of class.
For specific questions or information on the Canvas Student Orientation students may contact:
- Liz Craft at 321-433-5070
Students can also visit the Eastern Florida Online website for more information about the online course experience.
The IT Support Desk is available to assist with technical problems with Canvas, please call 321-433-7600. Hours are 7 AM - Midnight.
IT Support Desk: 321-433-7600
Download the Canvas App for or
Online Student Technical Resources
Canvas Meeting Tools (MS Teams & Canvas Conferences)
Canvas Knowledge Base
For assistance with common questions about Canvas, please visit the Â鶹ÊÓƵ Knowledge Base articles linked below.
Students with a question or concern about anything to do with a course (issues with instructors, classmates, course content, content delivery, or grades) should speak with the course instructor to see if the question can be answered or the issue resolved. If it is not resolved with the instructor, students should speak with the Collegewide Chair. That communication can be in person, by phone, or email if necessary. Quite often issues can be resolved at that stage of the process. If the question/issue is still not resolved, students always have the right to use Â鶹ÊÓƵ's student appeals process to file an appeal.